Warranty

This policy was last updated on September 5, 2024

Introduction

JimnyHype offers a 12-month warranty on all items from the date of purchase. The warranty is valid for 12 months from the date of purchase and is non-transferable. The warranty is covered for the product being faulty and/or not performing as described. If your product arrives in damaged or faulty, please refer to our Faulty Item Replacement policy on our Return Policy page.

Exclusions and Limitations

Under normal usage conditions, this warranty covers:
  • Any defect in design or manufacture which results in the product failing to perform substantially as described.
  • We will either repair or replace the product at our discretion, provided that the fault is found to have been caused by a design or manufacturing defect and not misuse or tampering. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to you as the consumer by this warranty are in addition to other rights and remedies available to you under the law.

The warranty does not cover damage caused by:
  • Operating the equipment in a manner outside of that described in the instructions.
  • Any damage resulting from improper use.
  • Normal wear and tear.
  • Use of third-party accessories.
  • Faulty installation or modification made during installation.
  • The cost of removing and reinstalling the product.
  • Travel and/or other expenses due to the customer’s remote location.
  • Damage caused by mold, insects, animals, misuse, incorrect operation, adverse weather, accidents, and fair wear and tear.

Products accessories part and bonus gifts are not covered by warranty, including bolts, nuts, Allen keys, double-sided tape or any product kit accessories.

Warranty Claim Procedure

Customers can initiate a warranty claim by filling out the Warranty Claim Application below. This application will require details such as proof of purchase, a detailed description of the issue, and any relevant photographs.

Once the Warranty Claim has been submitted with a detailed description of the issues and if it is clear enough to be entitled to a warranty claim, we will first attempt to send replacement accessories or parts of the product (if possible) before requiring it to be sent back for inspection.

If the customer’s description is unclear about how the issue has occurred or if there is no photographic evidence, or if the evidence provided is not strong enough to prove that the product is not subject to our Exclusions and Limitations, we will require the product to be sent back for inspection (we will cover the shipping costs at this stage).

Warranty Claim Inspection

If the warranty claim is approved:

  • Repair: We will cover the cost of shipping the product to our facility for evaluation and repair/replacement, as well as the cost of shipping the repaired or replaced product back to the customer.
  • Replacement: If the product cannot be repaired, we will replace it with an equivalent item, subject to availability.
  • Refund: In cases where neither repair nor replacement is feasible, we may offer a refund for the original purchase price.

Please note that the final decision regarding repair, replacement, or refund will be made at JimnyHype’s discretion, based on the nature of the warranty claim and available remedies.

If the warranty claim is rejected:

  • The product is to be returned to customer at their expense.
  • Return expense must be made to us within 14 business days from the day of our warranty rejection notification.
  • We are entitled to hold the product until any owing fees have been paid.
  • Storage fees will be applied beyond 14 business days at 5% per day of the original product cost until credit expires.

Warranty Claim Application

Some email provider may experiences bounce backs. If you have not received a confirmation or enquiry response from us, please use another email to contact us.
Please provide the exact same product name listed on our site to avoid confusion. (eg. putting "cup holder", we have a range of "cup holder" available)
Click or drag files to this area to upload. You can upload up to 5 files.
Please attach any relevant photographs or videos documenting the issue. This will help us assess the problem more effectively. If files are too big to upload, we would recommended to utilize a zip file.
Please provide a detailed description of the issue you are experiencing with the product. Include any relevant information about when the issue started, how frequently it occurs, and any troubleshooting steps you have already taken.
Feel free to provide any additional information or comments that you think may be helpful for evaluating your warranty claim.