Missing Item Application

If you happen to receive a missing products or parts for you order, you’re entitled to a replacement or a refund. To ensure a seamless process, kindly adhere to the following guidelines:

For a replacement to be eligible, you must:

Apply for Missing Item Replacement within 30 days of arrival.
Provide proof of purchase, such as your order number or receipt, will be required for all returns.
Possibly necessitate additional information or evidence, like photographs of the missing item for a product.

For our approval process, we may:

Check the size and weight of the parcels we have dispatch.
Any other un-update parcel tracking that was not provided to you.

Once you’ve provided and we’ve approved the necessary detail, we will:

Replace the missing product with a new one, provided that it is in stock. If the item is out of stock or discontinued, we may offer a suitable alternative or issue a refund.
Offer a refund for the original purchase price.

Name *

Email *

Some email provider may experiences bounce backs. If you have not received a confirmation or enquiry response from us, please use another email to contact us.

Order Number *

Still within 30 days of the delivery date *

Reason for application *

Missing Product name or SKU *

Please provide the exact same product name listed on our site to avoid confusion. (eg. putting “cup holder”, we have a range of “cup holder” available)

Attach pictures (e.g. unboxing and label of received item)

Click or drag files to this area to upload. You can upload up to 5 files.

Your solution preference *

I want a store credit to place another order along with the missing item
I still like the item and need a replacement/supplementary
I don’t want them but JimnyHype is awesome so I don’t want a refund
Other

Additional details *

Provide extra detail help us understand and assist you better.

Missing Item Application

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