Return Policy

At JimnyHype, our aim is to guarantee your complete satisfaction with every purchase. Should you find yourself less than satisfied with your order for any reason, we’re committed to assisting you through our clear and simple return policy. The following guidelines detail the types of returns and the process involved. Please utilize the appropriate application for returns or refunds rather than emailing us directly, as our response time may be delayed.

We understand that sometimes your purchase may not meet your expectations. Therefore, we offer a 30-day return policy for any change of mind or incorrect item purchased. To ensure a smooth return process, please adhere to the following guidelines:

Eligibility Criteria:

1. Time Frame: Apply for a return within 30 days of the item’s arrival.

2. Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact. The item must be returned in its original undamaged packaging, including all accessories.

Return Process:

1. Submit your application: Apply for a return within 30 days of the item’s arrival.

2. Return Approval: Upon review of your request, we will provide you address and instructions on how to return the item.

3. Return the item: The item must be shipped within 7 days of receiving our approval. Ensure the item is securely packaged to prevent damage during transit. Include all original accessories, manuals, and any free items.

4. Cost: You are responsible for the return shipping costs unless the return is due to our error.

   If you require assistance, we can provide an Australia Post return shipping label for a flat fee of AUD $25, subject to the following conditions:

   • Available for Australian domestic returns only.

   • Parcel must be within Australia Post’s size and weight limits.

   • Suitable for most large sized items such as weather shield, seat covers etc.

Refund Process:

1. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

2. Refund: Upon successful inspection, we will process a refund to your original method of payment. Refunds may take up to 5 business days to clear, and up to 14 days for international payments.

Refund Amount Breakdown:

What we’ll refund:

• 100% of the product purchase price.
• We do not deduct payment processing fees. Although our payment providers may charge us transaction fees of up to 10%, we absorb these costs so you receive a full refund of the product value.

What is not refunded:

• If you paid for shipping in your order, the original shipping charges are non-refundable.
• If your order qualified for Free Shipping, a 20% Shipping Cost Recovery will be deducted from your refund. This deduction helps recover a portion of the outbound shipping cost we originally paid. On average, our actual shipping costs exceed 25% of the order value.

Returns Not Eligible for Refund

Refunds cannot be provided if:

• The item has been used.
• The product has been installed.
• The item is damaged due to misuse or incorrect installation.
• Original packaging is damaged or missing.
• Accessories, manuals or included items are missing.

If a return is rejected:

• The item will be returned to you at your expense.
• Return shipping charges must be paid within 14 business days of notification.
• We may hold the item until outstanding charges have been paid.
• Storage fees will be applied beyond 14 days at 5% per week of the original product cost until credit expires.

If you happen to receive a faulty product or parts, you’re entitled to a replacement. To ensure a seamless process, kindly adhere to the following guidelines:

For a replacement to be eligible, the product must:

• Apply for Faulty Item Replacement within 30 days of arrival.
• Remain unused
• Require proof of purchase, such as your order number or receipt, for all returns.
• Possibly necessitate additional information or evidence, such as photographs of the faulty product.

Faulty Item Replacement Procedure:

1. Initiating a Faulty Item Request: Fill out the Faulty Item Application, providing details such as proof of purchase, a detailed description of the issue, and any relevant photographs.
2. Assessment: Once the application is submitted, we will assess if the issue is clear enough to warrant a replacement. If so, we will proceed to send a new product for replacement.
3. Further Assessment: If the description is unclear, lacks photographic evidence, or if the provided evidence is insufficient to prove the product’s fault upon arrival, we will request the item to be sent back for inspection.
4. Return Process: We will supply a shipping label for you to send the item back for inspection. Inspection typically takes 7-14 business days.

If upon receiving the faulty return and confirming the item’s defect, we will:

• Replace the faulty product with a new one, provided that it is in stock. If the item is out of stock or discontinued, we may offer a suitable alternative or issue a refund.

If you has contributed to the failure or misleading the issues in the description or we determine the item isn’t faulty:

• The item will be returned to you at your expense.
• We reserve the right to charge a handling fees.
• We are entitled to hold the product until any owning fees has been made.
• Storage fees will be applied beyond 14 days at 5% per week of the original product cost until credit expires.

Please ensure it’s not your installation process causing the product malfunction before applying for a Faulty Item Application. We always recommend seeking professional assistance for installation.