At JimnyHype, our aim is to guarantee your complete satisfaction with every purchase. Should you find yourself less than satisfied with your order for any reason, we’re committed to assisting you through our clear and simple return policy. The following guidelines detail the types of returns and the process involved. Please utilize the appropriate application for returns or refunds rather than emailing us directly, as our response time may be delayed.

Change of Mind Return

We understand that sometimes your purchase may not meet your expectations. Therefore, we offer a 30-day return policy for any change of mind or incorrect item purchased. To ensure a smooth return process, please adhere to the following guidelines:

Eligibility Criteria:

  1. Time Frame: Apply for a return within 30 days of the item’s arrival.

  2. Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact. The item must be returned in its original undamaged packaging, including all accessories.

Return Process:

  1. Initiation: Apply for a return within 30 days of the item’s arrival.

  2. Authorization: Upon review of your request, we will provide you address and instructions on how to return the item.

  3. Packaging: Ensure the item is securely packaged to prevent damage during transit. Include all original accessories, manuals, and any free items.

  4. Cost: You are responsible for the return shipping costs unless the return is due to our error.

  5. Shipping: Return the product within 7 days from the date of our confirmation on the return.

Refund Process:

  1. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

  2. Refund: Upon successful inspection, we will process a refund to your original method of payment. Refunds may take up to 5 business days to clear, and up to 14 days for international payments.

Used Item or Damaged Packaging:

  • We will not issue a refund for used items or damaged packaging.
  • The item will be shipped back to you, you are responsible for the shipping costs.
  • The return shipping expense must be paid within 14 business days from our rejection notification.
  • We reserve the right to hold the product until all owing fees, including return shipping costs, have been paid.
  • If the return shipping expense is not paid within 14 business days from our rejection notification, storage fees will be applied at a rate of 5% per day of the original product cost until the credit expires.
Change of Mind Application

Missing Item Replacement

If you happen to receive a missing products or parts for you order, you’re entitled to a replacement or a refund. To ensure a seamless process, kindly adhere to the following guidelines:

Check for un-arrival packages:

  • Due to the size or nature of the items you ordered, your order may shipped in multiple packages.
  • To track the progress of your order of each package, please refer to the email we sent you titled “Your JimnyHype order is on the way!.” In that email, you will find the necessary tracking details.
  • If you have registered an account with us, you can access the tracking information by logging into your account and navigating to the “Order” tab
  • Ensure you have receive all parcels that we have dispatched.

For a replacement to be eligible, you must:

  • Apply for Missing Item Replacement within 30 days of arrival.
  • Provide proof of purchase, such as your order number or receipt, will be required for all returns.
  • Possibly necessitate additional information or evidence, like photographs of the missing item for a product.

For our approval process, we may:

  • Check the size and weight of the parcels we have dispatch.
  • Any other un-update parcel tracking that was not provided to you.

Once you’ve provided and we’ve approved the necessary detail, we will:

  • Replace the missing product with a new one, provided that it is in stock. If the item is out of stock or discontinued, we may offer a suitable alternative or issue a refund.
  • Offer a refund for the original purchase price.
Missing Item Application

Faulty Item Replacement

If you happen to receive a faulty product or parts, you’re entitled to a replacement. To ensure a seamless process, kindly adhere to the following guidelines:

For a replacement to be eligible, the product must:

  • Apply for Faulty Item Replacement within 30 days of arrival.
  • Remain unused
  • Require proof of purchase, such as your order number or receipt, for all returns.
  • Possibly necessitate additional information or evidence, such as photographs of the faulty product.

Faulty Item Replacement Procedure:

  1. Initiating a Faulty Item Request: Fill out the Faulty Item Application, providing details such as proof of purchase, a detailed description of the issue, and any relevant photographs.
  2. Assessment: Once the application is submitted, we will assess if the issue is clear enough to warrant a replacement. If so, we will proceed to send a new product for replacement.
  3. Further Assessment: If the description is unclear, lacks photographic evidence, or if the provided evidence is insufficient to prove the product’s fault upon arrival, we will request the item to be sent back for inspection.
  4. Return Process: We will supply a shipping label for you to send the item back for inspection. Inspection typically takes 7-14 business days.

If upon receiving the faulty return and confirming the item’s defect, we will:

  • Replace the faulty product with a new one, provided that it is in stock. If the item is out of stock or discontinued, we may offer a suitable alternative or issue a refund.

If you has contributed to the failure or misleading the issues in the description or we determine the item isn’t faulty:

  • The item will be returned to you at your expense.
  • We reserve the right to charge a handling fees.
  • We are entitled to hold the product until any owning fees has been made.
  • Storage fees will be applied beyond 14 days at 5% per day of the original product cost until credit expires.

Please ensure it’s not your installation process causing the product malfunction before applying for a Faulty Item Application. We always recommend seeking professional assistance for installation.

Faulty Item Application