Reservation Policy
This policy was last updated on October 7, 2024
This policy explains how our reservation system works to ensure you can secure your items before they are back in stock and launched on our website.
Reservation Definition
Our reservation system allows you to reserve a product that is not yet available in stock. This guarantees your reservation will be shipped priority once stock is ready, before it becomes available to the public on our website.
Why Reserve?
- Early Access: For customers eager to receive their product as soon as possible, reserving ensures you’ll get it potentially even before it becomes available to the public.
- Order Security: If you’re purchasing multiple items and are concerned that other products might sell out by the time your reserved item is back in stock, the reservation option guarantees your entire order is secured.
Reservation Procedure
Once you have placed your order, you will receive the following updates to keep you informed of your reservation status:
- Order Confirmation: Within minutes of placing your reservation, you will receive a confirmation email with your invoice. This email serves as proof that your order has been successfully reserved.
- Awaiting Stock Status: Your order will be listed as “Awaiting Stock.” If you have registered an account with us, you can log in to view this status. This indicates that your reserved product is still awaiting replenishment.
- Estimated Availability: Within 7 business days, you will receive an email providing an estimated date for when your reserved product is expected to be back in stock. This helps you plan for when your order will be fulfilled.
- Pending Fulfillment Status: Once the reserved stock is available, your order will be updated to “Pending Fulfillment.” If you have an account with us, you can check this status in your order history. The product will be dispatched within 3 business days of stock replenishment.
- Shipping Notification: When your order is shipped, you will receive a notification email with tracking details so you can follow the delivery process.
Shipping
If you place an order containing both in-stock and reserved products, the entire order will be shipped together once the reserved product becomes available. If you wish to receive the in-stock items sooner, we recommend placing separate orders for in-stock and reserved products.
Estimated Stock Arrival
While we provide an estimated timeframe for when the reserved product will be back in stock, please note these dates are estimates and may vary due to manufacturing or shipping delays. We will notify you if any significant changes occur.
Payment
Payment for reserved items is required at the time of purchase to secure your products. You will receive an email confirmation once your reservation is placed.
Cancellation
Reservations can be cancelled for a full refund in store credit only at any time before the reserved product has shipped. Partial refunds are not available for reservation orders; cancellations will result in a full store credit refund. Once the product is dispatched, our standard return policy will apply. To cancel a reservation and receive store credit, please contact us.
Customer Enquiries
For any further questions or concerns about your reservation, please contact us or reach out to us via our product enquiry form. We are happy to assist you throughout the process.