International Shipping Term & Guide
This policy was last updated on Feb 27, 2026
Introduction
Our shipping term outlines our fulfillment and shipping process. JimnyHype is operate and based in Brisbane, Queensland, Australia. All orders are shipped from our Brisbane warehouse. All prices displayed on our website is in Australian Dollar (AUD).
If you have enquiry regarding to our products or your order, please don’t hesitate to contact us. By placing an order with us, you agree to be bound by the terms outlined below.
Orders are typically shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day. All shipments are fully tracked, and tracking information will be provided once dispatched. We do not ship orders without providing tracking details.
If you are placing a reservation for a product, please refer to our Reservation Policy for additional details regarding timeframe and procedures for reservation orders.
Order Update
Once you have placed your order, you will receive the following updates to keep you informed of your order status:
- Order Confirmation: Within minutes of placing your reservation, you will receive a confirmation email with your invoice. This email serves as proof that your order has been successfully reserved.
- Pending Fulfillment: Once the order has been confirmed, your order will be immediate updated to “Pending Fulfillment.” If you have an account with us, you can check this status in your order history. Orders typically will be dispatched from our Brisbane warehouse on the next business day.
- Dispatch Ready: Your order has been fulfilled and is either on its way to shipping or waiting for courier collection. If you have an account with us, you can check this status in your order history.
- Shipping Notification: When your order has been dispatched, you will receive a notification email with tracking details so you can follow the delivery process. The order status in your account will be updated to “Shipped”.
International Shipping Information
We offer multiple international shipping options to accommodate different parcel sizes, service and product requirements. The availability of each shipping method depends on factors such as package dimensions, product classification, and destination country. The details below provide a general understanding with each shipping method.
| Shipping Method | Eligibility | Courier | Notes |
| Australia Post – International Standard Shipping | Available for parcels measuring under 105 cm in length and under 140 cm in girth. Not be available for items that exceed these size limits or products classified as dangerous goods by Australia Post, such as struts. | Australia Post and hand over to local postal service for final delivery. | Import duties, VAT, customs fees, or handling charges is not included |
| DHL – EXPRESS WORLDWIDE | Available across most countries and for a wide range of products. While typically more expensive, it provides faster shipping. | DHL Express | Import duties, VAT, customs fees, or handling charges is not included |
Australia Post & Local Postal Services
International orders that are dispatched via Australia Post. Once your parcel arrives in the destination country, it will be handed over to the local postal service for final delivery. For example, shipments to New Zealand will be transferred to NZ Post, while shipments to the United Kingdom will be delivered by Royal Mail.
Delivery speed and service quality may vary depending on destination country’s postal network, customs processing times, and local delivery conditions. While we will do our best to assist with tracking and support, we are unable to control delays or issues caused by local postal carriers or customs authorities.
Estimated Delivery Timeframes
The general shipping timeframes below are estimates for major metropolitan areas and do not include customs processing. In most cases, delays are due to customs clearance.
| Country | Estimated Timeframe | Notes |
| France | 7–10 business days | Exclude customs clearance time |
| Germany | 6–9 business days | Exclude customs clearance time |
| Iceland | 7–12 business days | Exclude customs clearance time |
| Japan | 4–7 business days | Exclude customs clearance time |
| Malaysia | 5–8 business days | Exclude customs clearance time |
| New Zealand | 4–7 business days | Exclude customs clearance time |
| Saudi Arabia | 6–9 business days | Exclude customs clearance time |
| Singapore | 4–7 business days | Exclude customs clearance time |
| United Arab Emirates | 5–8 business days | Exclude customs clearance time |
| United Kingdom | 4–7 business days | Exclude customs clearance time |
| United States | 5–9 business days | Exclude customs clearance time |
Important: These timeframes are provided as a general guide based on Australia Post estimates and exclude customs handling. Deliveries to regional or non-metropolitan areas may take longer than the estimated timeframes above. Customs processing times and clearance requirements may also lead to delays that are outside of our control. Depending on the destination country and peak periods, customs processing may take an additional 7–10 business days.
GST & Pricing Information
All prices displayed on our website is in Australian Dollar (AUD) and include GST (Goods and Services Tax) for customers within Australia. GST is a 10% consumption tax applied to most goods and services sold domestically and is collected in accordance with Australian tax regulations.
When an international shipping address is entered at checkout, GST is automatically removed and prices will update to reflect tax-exclusive amounts for your region.
Please note that while GST is not charged on international orders, purchase may still be subject to import duties, VAT, local taxes, or customs fees imposed by destination country.
Shipping Terms and Condition
Buyers bear full responsibility for providing accurate delivery addresses and mobile phone numbers. Should any changes to the delivery address be required after checkout, buyers should contact us as soon as possible. Once an order is ready for dispatch, changes to the details cannot be considered valid. In instances where items are undeliverable and/or returned due to unsuccessful delivery or an incorrect delivery address, the shipping cost cannot be refund, we reserve the right to charge a re-delivery fee to buyers.
Please note that we are unable to assume responsibility for any delays, losses, or damage to items resulting from Australia Post or courier services, or for changes to delivery addresses after dispatch or errors made by buyers.
Duties, VAT & Import Taxes
We ship international orders under DAP (Delivered At Place) terms. This means the recipient is responsible for any import duties, taxes, or customs fees required for the parcel to be released and delivered within the destination country.
International shipments may be subject to import duties, VAT, customs fees, or handling charges imposed by the destination country.
Unless otherwise specified (such as the U.S. tariff prepayments), these charges are not included in our product pricing or standard shipping rates and remain the responsibility of the recipient.
Please note that we are unable to estimate or influence these fees, as they are determined solely by local customs authorities and vary by country.
Important notice for United States customers:
Due to recently introduced tariff requirements, applicable import tariffs must be paid prior to dispatch. These costs are therefore included in the shipping/postage total at checkout for United States address.
Returned Parcels Due to Failed Delivery
If a parcel is returned to us due to:
- unpaid duties or import taxes
- refusal to accept the parcel
- failure to respond to customs or postal contact
- incorrect or incomplete shipping information
- failure to collect the parcel from the local post office
the order will not be eligible for a refund of shipping costs.
In many cases, returned parcels incur significant return shipping fees and handling charges. For this reason, we are unable to offer refunds for orders returned due to the circumstances above.
If you would like the parcel re-shipped, additional shipping fees will apply.
Delayed Shipments
International shipping can occasionally experience delays due to customs processing, local postal handling, or peak periods. We kindly ask to allow sufficient time for delivery before requesting assistance.
We will always help investigate delivery issues, but we cannot guarantee delivery timeframes once the parcel has been handed to the destination country’s postal service.
Customer Responsibility
By placing an international order, you acknowledge and agree to:
- responsibility for any import duties, VAT, and customs fees
- monitoring tracking and responding to customs or postal notifications
- providing accurate shipping and contact information
- understanding that international postal reliability varies by destination country
Note: We strongly recommend providing a contact phone number that matches the destination country of your shipping address. For example, if your order is being delivered to the United Kingdom, please provide a UK phone number. Supplying a phone number from a different country (such as an Ireland number for a UK delivery) may create delivery complications, potentially resulting in failed delivery attempts or the parcel being returned to us.
Pricing Accuracy Disclaimer
While we make every effort to ensure all pricing on our website is accurate, we reserve the right to correct any errors arising from system glitches, technical issues, or typographical mistakes. In the event that an item or shipping cost is listed at an incorrect price, we may cancel the order, request payment of the correct amount prior to dispatch, or provide a full refund where applicable.
If you have any questions before placing your order, please feel free to contact us, we are happy to help.