Thank you for connecting with us. We kindly ask that when submitting an enquiry you avoid using abusive, offensive or unlawful language, as it will not be accepted.
FAQ
To place an order, simply browse our online catalog and add desired items to your shopping cart by clicking the “Add to Cart” button. Once you’ve finished shopping, proceed to checkout and follow the prompts to enter your shipping and payment information to complete your purchase.
Our headquarters are located in Brisbane. However, please note that we operate solely as an online store and do not have a physical retail location for in-person shopping.
No, we currently do not offer the option for customers to pick up orders from our warehouse. All orders are shipped directly to the provided shipping address.
Yes, we strive to keep all products on our website in stock and ready to ship. However, occasionally certain products may be temporarily out of stock. You can check the availability of a specific product on its respective product page. If an item is out of stock, you can subscribe to receive notifications when it becomes available again.
To receive notifications about the product’s availability, please visit the product page and subscribe to the “back in stock notification”. You will be notified via email as soon as the product is available for purchase again. If you’d like to inquire about an estimated restock date, you can submit a product inquiry directly on the product page, and our team will provide you with the anticipated restock ETA.
Currently, we do not offer gift wrapping services. However, we are continuously reviewing our offerings based on customer feedback, so stay tuned for any updates in the future.
We accept several payment methods including credit/debit cards (Visa, Mastercard), PayPal, and Afterpay. All transactions are processed securely.
We offer standard shipping options through trusted carriers such as Australia Post, Aramex, and Sendle. Shipping costs vary based on the size and weight of your order and your location. Orders over $200 qualify for free standard shipping within Australia.
Yes, once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange eligible items within 30 days of delivery. Please review our full return/exchange policy here.
To cancel or modify an order, please contact our customer support team as soon as possible. Orders can typically be canceled or modified before they are shipped. Once an order has been shipped, it cannot be canceled but may be eligible for return.
At the moment, we do not offer bulk or wholesale discounts. However, we appreciate your interest and feedback, and we’ll consider this option for future.