Enquiry

To help us better assist you, please select the type of enquiry that best matches your issue from the options below. Choosing the correct enquiry can help us speed up the process of addressing your issue.

Enquiry

To help us better assist you, please select the type of enquiry that best matches your issue from the options below. Choosing the correct enquiry can help us speed up the process of addressing your issue.

Cancel or Change of Order details

Cancel or modify before order are dispatched.

Change of Mind

Change of mind or incorrect item purchased.

Missing Item

Order arrives with missing products or parts.

Faulty Item

Order arrives with faulty products or parts.

Warranty Claim

Faulty and/or not performing as described after use.

Other Enquiry

For all other enquiry or questions, select this option.

Cancel or Change of Order Details

Cancel or modify before order are dispatched.

Change of Mind

Change of mind or incorrect item purchased.

Missing Item

Order arrives with missing products or parts.

Faulty Item

Order arrives with faulty products or parts.

Warranty Claim

Faulty and/or not performing as described after use.

Other Enquiry

For all other enquiry or questions, select this option.

FAQ

How can I place an order?

To place an order, simply browse our online catalog and add desired items to your shopping cart by clicking the “Add to Cart” button. Once you’ve finished shopping, proceed to checkout and follow the prompts to enter your shipping and payment information to complete your purchase.

Where are you located?

Our headquarters are located in Brisbane. However, please note that we operate solely as an online store and do not have a physical retail location for in-person shopping.

Can I pick up from your warehouse?

No, we currently do not offer the option for customers to pick up orders from our warehouse. All orders are shipped directly to the provided shipping address.

Are all products on your website in stock and ready to ship?

Yes, we strive to keep all products on our website in stock and ready to ship. However, occasionally certain products may be temporarily out of stock. You can check the availability of a specific product on its respective product page. If an item is out of stock, you can subscribe to receive notifications when it becomes available again.

When will the product be back in stock?

To receive notifications about the product’s availability, please visit the product page and subscribe to the “back in stock notification”. You will be notified via email as soon as the product is available for purchase again. If you’d like to inquire about an estimated restock date, you can submit a product inquiry directly on the product page, and our team will provide you with the anticipated restock ETA.

Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, we are continuously reviewing our offerings based on customer feedback, so stay tuned for any updates in the future.

What payment methods do you accept?

We accept several payment methods including credit/debit cards (Visa, Mastercard), PayPal, and Afterpay. All transactions are processed securely.

What are your shipping options and costs?

We offer standard shipping options through trusted carriers such as Australia Post, Aramex, and Sendle. Shipping costs vary based on the size and weight of your order and your location. Orders over $200 qualify for free standard shipping within Australia.

Can I track my order?

Yes, once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange eligible items within 30 days of delivery. Please review our full return/exchange policy here.

How do I cancel or modify an order?

To cancel or modify an order, please contact our customer support team as soon as possible. Orders can typically be canceled or modified before they are shipped. Once an order has been shipped, it cannot be canceled but may be eligible for return.

Do you offer bulk or wholesale discounts for large orders?

At the moment, we do not offer bulk or wholesale discounts. However, we appreciate your interest and feedback, and we’ll consider this option for future.