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- We’ll do our best to hold and update the order before it dispatches.
- Changes to orders can only be made before the order is dispatched.
- To process your request as quickly as possible, please enter the correct order number and the same email address used for the order.
- Our system will automatically verify that your email address and order number match. If they match, your order will be placed on hold immediately to help prevent it from being dispatched before our team reviews your request.
- If the email address or order number does not match our records, your request cannot be processed automatically. As a result, your order may be dispatched before our team has a chance to review your enquiry.
- If you have an account with us, you can view your order status anytime from your Account Dashboard.
- If your order has already been dispatched, please refer to our return policy for further instructions.